Shipping policy

Shipping Policy

Thank you for choosing Blondie Cinches and Rope Halters for your horsemanship tools. We are committed to delivering your order promptly and efficiently. Please review our shipping policy below for details on shipping options, processing times, and other important information.

1. Processing Time

- Order Processing: Current order processing time is 1-2 weeks, unless the item is made in which case, orders will be shipped within 2-3 business days of receipt. 
- Custom Orders: If you have placed a custom order, please allow up to 4 weeks for processing.

2. Shipping Methods

We offer the following shipping options:

- Standard Shipping: via Canada Post, contact them directly for current shipping timelines
- Expedited Shipping: via Canada Post, contact them directly for current shipping timelines
- Express Shipping: via Canada Post, contact them directly for current shipping timelines

Shipping times are estimates and may vary based on your location and the availability of products. 

3. Shipping Costs

Shipping costs are set by the carrier and are out of our control. These rates are subject to change. Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

4. Shipping Addresses

- Delivery Location: We currently ship to worldwide. Please ensure that the shipping address provided is accurate and complete. We will not be held responsible for lost or missing packages if the address was incomplete or incorrect on the label. 
- Address Changes: If you need to change your shipping address, please contact us immediately at [your contact email or phone number]. We cannot change the address once the order has been processed or shipped.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website. Please contact the carrier directly for late, missing or lost packages. Once your package leaves us we are no longer responsible for it. 

6. Shipping Delays

While we strive to meet our estimated delivery times, please be aware that unforeseen circumstances such as weather conditions, carrier delays, or high demand may affect delivery times. We appreciate your understanding and patience.

7. Shipping Issues

If you experience any issues with your shipment, such as damaged items, please contact us within 7 days of receiving your order. We will work to resolve the issue as quickly as possible.

8. International Shipping

For international orders, please note:

- Small Packet International: This shipping service DOES NOT include a tracking number.

- Customs Duties and Taxes: International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These fees are the responsibility of the recipient and are not included in the shipping cost.
- Customs Delays: Customs processing times can vary by country and may delay your delivery. We cannot control or predict these delays.

 

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us. 

Thank you for shopping with Blondie Cinches and Rope Halters. We appreciate your business and look forward to serving you!